Returns & contact guarantee
Bad leads are credited, not argued over.
Which leads we credit, how to report them, and our contact guarantee: work an exclusive lead properly and if the prospect never answers, you don't pay for it.
Leads we credit.
Report within 7 days of delivery. Every request is reviewed within one business day.
Disconnected or invalid phone
The number is not in service or does not belong to the prospect.
Duplicate within 30 days
The same prospect was already delivered to you in the previous 30 days.
Outside your agreed criteria
The prospect clearly misses a threshold you set — debt, revenue, liability, state or case type.
The contact guarantee.
If you work an exclusive lead to this standard and still never reach the prospect, we credit it in full.
01
First touch within 30 minutes
Call the prospect within 30 minutes of delivery. Leads delivered outside your business hours start the clock when you open.
02
15 attempts in 72 hours
Make at least 15 contact attempts across calls, texts and email in the first 72 hours, within the consent the prospect gave.
03
Send the log
Report the lead within 7 days with a timestamped export or screenshot from your CRM showing every attempt.
Applies to exclusive real-time leads. Semi-exclusive leads and live transfers are not covered, because other buyers are also calling or the prospect has already been connected. Follow the calling rules that apply to you and your states — the guarantee never asks you to contact anyone outside them.
How to report a lead.
Send the lead ID, the reason and any evidence from your client dashboard or to your account manager. Approved credits are applied to your next invoice.
Not covered
- The prospect was reached but is not interested, or chose another provider
- The prospect was reached but is not ready yet
- Leads reported more than 7 days after delivery
- Live transfers that connected to your team (a dropped or unqualified transfer is reviewed under the transfer terms agreed on your order)
The terms on your order or agreement take precedence over this page. See how each lead's consent is recorded on consent & compliance, and per-lead prices on pricing.